BidYatra Legal Framework

1. About These Terms: These Terms and Conditions (“Terms”) govern access to and use of the BidYatra mobile application, website and related technology services (collectively, the “Platform”). “BidYatra”, “Company”, “we”, “us” or “our” means BidYatra Mobility Technologies Pvt. Ltd. “You” or “User” means a person using the Platform as a Rider or Driver Partner. By registering, accessing or using the Platform, you confirm that you have read and understood these Terms and the Privacy Policy and agree to them. If you do not agree, do not use the Platform.

2. BidYatra’s Role: BidYatra is a technology-based marketplace that connects Riders seeking transportation with independent Drivers or vehicle owners who may offer rides. Riders can review available bids and choose a Driver. BidYatra does not own or operate vehicles, employ Drivers to provide transportation, or itself provide the ride. The transport service is provided by the selected Driver directly to the Rider. The ride arrangement, including the accepted fare and the performance of the trip, is between the Rider and the Driver, subject to applicable law. BidYatra provides the technology and related platform features that facilitate discovery, bidding, communication and booking administration.

3. Eligibility, Registration and Account Security: Riders must be at least 18 years old and legally capable of entering into a contract under applicable law. Users must provide true, accurate, current and complete registration details and keep them updated. A valid mobile number and OTP verification may be required. Users must keep login credentials and verification codes confidential and are responsible for activity through their accounts. Misrepresentation, fraudulent bookings, harassment, account sharing, misuse of trip-start PINs or safety features, or other misuse may result in restriction, suspension or termination.

4. Marketplace Bidding and Booking: The Platform enables Drivers to submit bids for ride requests and enables Riders to choose from the bids presented. A Rider is not required to select the lowest bid and remains responsible for choosing a suitable offer. A ride is confirmed only when the Platform records the required acceptance and confirmation steps. Supported vehicle categories may include Bike, Toto, Tempo, Car and SUV, depending on availability, applicable permissions and the features enabled in the Platform. For instant ride requests, the standard bidding window is 5 minutes. For scheduled ride requests, the bidding window is 1 hour.

5. Fares, Taxes and Other Charges: The accepted bid is the agreed base fare for the ride, subject to applicable law and any clearly disclosed booking terms. Except for official tolls, parking charges, permit fees or other lawful charges, a Driver must not demand arbitrary extra amounts for luggage, vehicle cleaning or waiting time. Applicable taxes, including GST where legally chargeable, must be handled in accordance with applicable law. Tolls, parking charges and state permit fees for outstation, intercity or round-trip travel may be payable separately by the Rider where applicable.

6. Payments and Settlement: For scheduled and round-trip bookings, the Rider must pay an advance equal to 11% of the accepted base fare through Cashfree. For an instant ride, the Rider pays the full accepted fare directly to the Driver. Unless the Platform expressly states otherwise, the remaining trip fare is settled directly between Rider and Driver using cash or the Driver’s personal UPI/payment method. BidYatra does not maintain an in-app consumer wallet for trip fares.

7. Cancellation and Refund Policy:
• Standard / Instant Rides: Free cancellation within 2 minutes after bid acceptance, or where the Driver’s estimated arrival time exceeds the initial estimate by more than 5 minutes.
• Scheduled and Round-Trip Rides (≥ 24 Hours): Cancellation at least 24 hours before the scheduled pickup makes the 11% advance eligible for a 100% refund.
• Scheduled and Round-Trip Rides (< 24 Hours): Rider cancellation less than 24 hours before pickup makes the 11% advance non-refundable; 5% is retained as the platform fee and 95% is transferred or allocated to the Driver.
• Driver Cancellation: 100% refund of the 11% advance to the Rider.

8. Rider Responsibilities and Acceptable Use: Provide accurate pickup, drop-off, contact and booking information and be available at the agreed pickup point. Pay the accepted fare, the applicable advance and any lawful taxes or additional charges. Do not harass, threaten, discriminate against or abuse Drivers or other Users. Do not misuse SOS, emergency, trip-start PIN, messaging, ratings, payment or other Platform features.

9. Safety Features, Disclaimers, and Governing Law: The Platform may provide safety tools such as SOS or emergency contact sharing where available. The Platform is provided on an “as is” and “as available” basis. These Terms are governed by the laws of India, and courts at Dumka, Jharkhand shall have exclusive jurisdiction.

1. Introduction & Scope: These terms and conditions govern your registration on, access to and use of the BidYatra driver application and related web services (collectively, "BidYatra Platform") to discover ride requests and provide passenger transportation services using three-wheelers ("Autos"), two-wheelers ("Bikes"), and four-wheelers ("Cabs/Cars/Tempo") (collectively "Vehicles"). "BidYatra", "Company", "we", "us" or "our" means BidYatra Mobility Technologies Pvt. Ltd. "You", "Captain" or "Driver" means any individual or entity registering to use the BidYatra Platform to provide ride services.

2. Nature of Services and Relationship: BidYatra operates a technology-based Software-as-a-Service platform that acts as a discovery and lead-generation platform, enabling you to find customers who require rides using vehicles as enabled. BidYatra does not provide transport services and does not own or operate Vehicles. The relationship between BidYatra and you is that of independent contractors on a principal-to-principal basis.

3. Eligibility, Onboarding and Captain Information: You must meet all onboarding criteria prescribed by BidYatra and applicable law, including valid driving licence and required transport badges/permits; valid RC, insurance, fitness, pollution and other statutory documents for the Vehicle; and minimum age and experience as per law and BidYatra policy. You agree to provide true, accurate, current and complete information and documents during onboarding and whenever requested.

4. Driver Conduct and Responsibilities: Comply with applicable motor vehicle, transport, safety, permit, tax and other laws. Keep the vehicle roadworthy, clean and compliant with required safety, fitness and emissions standards. Drive safely, obey traffic rules and do not use a handheld mobile phone while driving. Treat Riders respectfully and do not engage in harassment, discrimination, threats, abusive language or violence. Do not manipulate GPS location, distance, time, routes, bids, fares, payments or records. Do not drive under the influence of alcohol, narcotics or other intoxicants.

6. Vehicle Insurance — Sole Responsibility of the Driver: You are solely and exclusively responsible for obtaining, and keeping valid and in force at all times, all insurance required by applicable law for your Vehicle, including at minimum a valid third-party liability insurance policy under the Motor Vehicles Act, 1988. BidYatra does not own, lease, insure or operate your Vehicle, is not a party to your insurance policy, and does not verify continuing validity after onboarding.

7. Responsibility for Traffic Challans, Fines and Legal Violations: The Driver and/or Vehicle Owner, as applicable under law, shall be responsible for paying traffic challans, fines, penalties and other charges arising from traffic violations, illegal parking, speeding, driving under the influence of alcohol or intoxicating substances, or failure to maintain a valid driving licence, PUC certificate, vehicle registration, permit, insurance, fitness certificate or other legally required document.

8. Loyalty / Bonus (LBR) Programme: Under the LBR programme described by the Platform, eligible Drivers earn 1 point per kilometre, with a stated threshold of 50,000 points. Scheduled ride bidding is restricted to Drivers who meet the applicable LBR eligibility requirement. LBR points are a Platform eligibility or loyalty measure and are not cash unless the Platform expressly states otherwise.

1. Nature of BidYatra’s Platform: BidYatra operates a technology-based marketplace that helps connect Riders with independent Drivers. BidYatra does not itself provide transportation or own, lease, maintain or operate a vehicle merely because the vehicle is listed on the Platform. These Owner Terms apply to the Owner’s relationship with BidYatra and do not replace Driver Terms, Rider Terms, or applicable insurance/lease terms.

2. Owner Eligibility and Verification: You must have lawful ownership of the vehicle or valid authority to register it and permit its use for rides. You must provide true, current and complete details. Where the Platform uses OTP or another confirmation method to authorise a Driver, you must personally review and approve the request before sharing or entering the OTP.

3. Vehicle Documents and Legal Compliance: The Owner must ensure that documents and permissions legally required from the Owner or vehicle are valid and current, including vehicle registration (RC), insurance, fitness certificate, PUC certificate, permits, tax receipts and other statutory documents.

4. Drivers Authorised by the Owner: The Owner must authorise only genuine, competent and legally eligible Drivers to use the vehicle. The Owner must not permit an unauthorised person to use a Driver account, misrepresent who is driving, or allow a Driver whose licence or required authorisations are invalid to operate the vehicle.

5. Traffic Challans, Fines and Legal Violations: The Driver and/or Vehicle Owner, as applicable under law, shall be responsible for paying traffic challans, fines, penalties, towing/impound charges and other legal charges arising from traffic violations, illegal parking, speeding, driving under the influence of alcohol or intoxicating substances, or failure to maintain legally required documents.

1. Right to Modify Services: BidYatra reserves the absolute right to modify app features, update software protocols, or toggle services in specific regions at its sole discretion.

2. Promotional & Bonus Rights: BidYatra reserves the right to modify, suspend, or cancel any promotional campaigns (including the 100 LBR Welcome Bonus) without prior notice if fraudulent activity or system abuse is suspected.

3. Limitation of Liability: BidYatra acts solely as an intermediary technology provider and is not directly liable for transit delays, accidents, personal belongings left in vehicles, or disputes arising outside direct settlement terms.

4. Payment Processing Disclaimer: Advance payments and refunds processed via Cashfree are subject to banking server downtimes or gateway technical limitations; BidYatra is not liable for third-party delays.

5. Governing Law and Dispute Resolution: These Terms are governed by the laws of India. Any dispute not resolved amicably within 15 days shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat, venue, and exclusive court jurisdiction located at Dumka, Jharkhand.

Users have the right to request the deletion of their account and associated personal data at any time directly through the app.

1. How to Delete Your Account:
You can delete your account permanently by following these steps inside the application:

1. Open the app and go to your Profile.
2. Select Delete Account and confirm your request.

Once confirmed, your account and associated profile data will be scheduled for removal from our active systems.

2. Data Retention Exceptions:
We may retain certain transaction or log data for a limited period if required by applicable laws or for legitimate business obligations (such as tax compliance, fraud prevention, or resolving legal disputes).